Chat bot Introduction

 

 Chatbots in the Modern IT World – Why I Chose This Topic

Hey again!✋ 

In this post, I want to introduce the main topic I’ll be focusing on in my blog: chatbots—specifically how they’re changing the IT world right now.

 This topic isn’t just about cool tech. It’s also about real issues like automation, privacy, and the way we communicate with machines more than ever before.

So, what exactly is the issue?

Chatbots have become a hot topic in IT. From virtual assistants like Siri and Alexa to the chat windows on customer service sites, bots are handling tasks that humans used to do. 

But here’s the twist: while they make things faster and cheaper, they also raise concerns about job loss, data security, and whether bots really "understand" us. This shift is huge, and we’re only just seeing the beginning of it.

 How I’m researching this?

I’m using secondary research methods for this project—basically, gathering info from books, articles and news sources. 

For this topic, I used descriptive research to gather and present existing information from trusted sources, and I also included a case study approach by exploring real-world examples of how chatbots are used in different industries. This helped me understand both the technical and practical sides of the issue .

Pros and Cons of chatbots

Advantages:

• Available 24/7 to help customers or users

• Fast, consistent, and scalable for businesses

• Save time and reduce staffing costs

• Can be integrated into multiple platforms (websites, social apps, etc.)


 image: npixelhaus

Disadvantages:

• Privacy risks—chatbots often collect and store user data

• Limited understanding of complex, emotional, or sensitive topics

• May cause job loss in industries that rely on customer interaction

• Ethical concerns about manipulating or impersonating human communication.

                                                                                       

Why this topic matters to me

I chose this topic because it sits at the intersection of my interests—AI, programming, and communication. I’m someone who likes creating tools that make life easier, but I also think a lot about how those tools affect people. Chatbots have the potential to help millions, but they need to be designed responsibly. Coming from a country where access to technology isn’t equal or stable, I see how powerful it could be to build bots that truly help, not just sell.

🎯 What I hope to get from this

Through this blog and my presentation, I want to spark conversations about the real role of chatbots in our future. I’m not just here to repeat facts—I want to learn, share, and challenge ideas. I hope to better understand how we can build bots that are not only smart, but also safe, ethical, and helpful to people from all walks of life.

---

Sources I referred to for this post:

• UNESCO (2023). ChatGPT and Artificial Intelligence in Education. 

• Forbes. (2023). How Chatbots Are Changing Customer Service.

• IBM. (n.d.). What is a Chatbot?